HELP CENTRE

Frequently asked questions

Answers to common questions about shopping with LoftyCards.

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Are sealed products sent with tracking?

Yes! All sealed product orders are dispatched using tracked delivery services, so you can follow your parcel from dispatch through to delivery. Tracking information will be provided once your order has been shipped.

Are your sealed products genuine and factory sealed?

Yes. All products advertised as factory sealed are genuine, unopened products sourced from trusted suppliers and distributors. We do not sell resealed products as factory sealed.

Are your sealed trading card products factory sealed?

Products advertised as factory sealed are supplied in their original manufacturer packaging.

Please check the individual product listing for information about the product's contents, edition, language and condition.

If your order arrives with damaged packaging, appears tampered with, or doesn't match its description, please contact us with your order number and photographs where possible so we can investigate.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at contact@loftycards.com, quoting your order number.

We'll then check whether your order can be amended or cancelled before it's dispatched, if an order is dispatched some changes won't be able to be made unfortunately, please check your email first to see if your order has been dispatched, as this can help us if we know the status along with your initial inquiry.

Can I return an opened sealed product?

For change-of-mind returns, sealed products must remain unopened, unused and in their original packaging. If your item arrives faulty, damaged or incorrect, please contact us. Your statutory consumer rights are unaffected.

Can I use a discount code?

If you have a valid discount code, you can enter it at checkout. Some codes may be subject to minimum spends, expiry dates or other promotional conditions.

Do you have a physical shop I can visit?

LoftyCards operates primarily as an online retailer, and we don't currently have a public walk-in shop. You can browse and order our available products directly through our website.

Do you ship internationally?

Unfortunately at the minute we are unable to offer international shipping, we are looking to change this as soon as possible.

How are sealed products packaged for delivery?

We take care to ensure all sealed products are securely packaged before dispatch. Orders are packed using appropriate protective materials and sturdy outer packaging to help prevent damage during transit.

How can I contact LoftyCards?

If you can't find the answer you're looking for, we're happy to help.

You can contact us through the contact form on our website or email us directly at contact@loftycards.com.

For questions about an existing order, please include your order number so we can locate your purchase more quickly.

Whether you're asking about a particular card, product availability, an order or something else, we'll do our best to help.

How can I track my order?

If your shipping method includes tracking then once your order has been dispatched, you will receive and email containing your tracking information so you can follow it's progress.

How do I know the condition and version of the card I'm buying?

We aim to make it easy to identify the exact version of a card you're purchasing. Our product listings include details such as the card's set, collector number, finish, language and condition.

Different printings, foil versions and card conditions may be listed separately, so we recommend checking the product details before ordering.

Product artwork may be a reference image rather than a photograph of the individual card. If you'd like additional information or photographs of a particular card, please contact us before placing your order.

How do preorders work at LoftyCards?

Preordering allows you to place an order for a product before its expected release or availability date.

Where available, estimated release information is shown on the product listing. Please note that release dates can change due to publishers, manufacturers or suppliers.

If a preorder is delayed, we'll aim to keep affected customers informed as more information becomes available.

If you wish to cancel a preorder before dispatch, please contact us with your order number. Your statutory cancellation and refund rights continue to apply where relevant.

How do you grade the condition of individual cards?

We grade our individual trading cards using four condition categories, allowing you to understand what to expect before purchasing.

  • Near Mint (NM): Cards showing no signs of play or only minimal signs of handling. Minor imperfections may be present, but the card remains in excellent overall condition.
  • Excellent (EX): Cards showing some more noticeable signs of play or handling, such as light scratches, edge wear or minor surface imperfections.
  • Good (GD): Cards with obvious signs of play, including visible edge wear, scratches or other cosmetic imperfections. These cards remain suitable for regular play when sleeved.
  • Poor (PR): Heavily worn or damaged cards with significant imperfections, such as creases, bends, heavy scratching or substantial edge wear. These cards may not be suitable for regular play.

Our condition grades describe the physical condition of the card and do not represent professional grading or guarantee a particular grade from third-party grading services.

If you have any questions about the condition of a particular card, please contact us before ordering.

How much does delivery cost?

Delivery costs are calculated at checkout based on your order and selected shipping method. We also offer free UK shipping on orders over £75.

My order hasn't arrived. What should I do?

First, check for any tracking information provided in your dispatch email. If your order is taking longer than expected or the tracking hasn't updated, please contact us with your order number and we'll look into it.

What happens if a preorder release date changes?

Release dates are set by manufacturers and distributors and can occasionally change. If a delay affects your preorder, we'll aim to keep you informed and provide an updated dispatch estimate when available.

What if the card I'm looking for is out of stock?

Our stock changes regularly as new cards are added and existing cards sell out. If something isn't currently available, it's worth checking back later.

What is your returns and refunds policy?

We want you to shop with confidence at LoftyCards. If you're not completely happy with your purchase, we offer a 30-day returns policy for eligible items.

For change-of-mind returns under our 30-day policy, items must be unused, in their original condition and, where applicable, with their original packaging and seals intact. Customers are generally responsible for return postage.

You also have statutory rights under UK consumer law, including the right to cancel most online purchases within 14 days of receiving them, followed by a further 14 days to return the goods.

If your order arrives damaged, faulty, incorrect or not as described, please contact us so we can put things right. We'll cover reasonable return costs where required by law.

To request a return, email contact@loftycards.com with your order number and details of the item.

For full details, including eligibility, exclusions and refund timescales, please see our Refunds & Returns Policy.

Your statutory consumer rights are always protected.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, Apple Pay and Google Pay. Available payment methods will be displayed at checkout.

What should I do if I receive an incorrect or damaged item?

Please contact us as soon as possible with your order number, a description of the issue and, where possible, photographs of the item and packaging. We'll review the problem and help arrange a suitable resolution.

What's the difference between foil and non-foil cards?

Foil cards feature a reflective finish, while non-foil cards have a standard printed finish. Some cards are available in multiple treatments, so please check the product's selected finish before ordering.

Where do you deliver, and how can I track my order?

We currently deliver within the United Kingdom, with tracked shipping available on our orders, if you have selected a tracked delivery option at checkout and the order is marked as fulfilled, you should have an email with your tracking link already, we can also resend this info if requested.

If you have any concerns about your delivery, please contact us with your order number and we'll be happy to help.

Will I receive an order confirmation?

Yes. Once you've placed your order, we'll send a confirmation email to the address provided at checkout. This includes your order details and order number.

Still need a hand?

Send us a message and we'll be happy to help.